Shocking the Soul Out of Your Firm’s Culture

Professional services firm leaders often have ambitions to create “innovative” or “client-centric” cultures. Unfortunately, many act in ways that shock the soul out of their firms and prevent them from ever realizing their visions. In 1967, Martin Seligman, a...

Are Your Industry Experts Competent?

Jeff here. Does your firm have an industry program?  Most firms would answer affirmatively, but do they really have an effective and sustainable approach? I began my professional services marketing career at Arthur Andersen and led marketing for one of the firm’s...

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