The Generous Act of Marketing

For the past 20 years, the B2C marketing profession has been moving in the direction of professional services. These consumer-focused companies are finally learning what...

Latest posts

A Lock on Innovation

A good friend (and one of the sharpest marketing minds I know), Gunnar Branson, taught me that innovation is not driven by profit, but by irritation. By understanding what annoys our clients and asking them how they would like to make “it” (whatever it is) better, we...

A 100% Satisfaction Guarantee

I just spent the last 20 minutes completing a client satisfaction survey. As a marketer, I am sensitive to the request, but I seldom take the time to complete the surveys that I receive.  From my perspective, the requests often seem vacuous and insincere.  Who knows?...

Brand the firm or the people?

I am often asked by leaders and marketers of professional service firms whether they should emphasize the firm's brand or the personal brands of its partners and thought leaders. Normally the argument goes something like this: "This firm has been here for more than X...

Time to Think

Do you set aside time every day to think, to ponder? If so, where do you do your best thinking? At your desk? On a quiet walk? While you sleep? If you're an extrovert, perhaps you talk it out with a confidant or peer. For me, it is on the bike. For my daughter, it is...

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